Exceptional Supply Chain Management relies on Effective Communication

In my experience, of conducting many supply chain reviews, across a wide range of organisations, the fundamental issue within supply chain management is ineffective communication between people, both within and across organisations.

Communication is the sharing of information and meaning between two or more parties.  Whilst systems and processes facilitate the flow of information, it is people who interpret and act upon its meaning.  It is here where so much can and does go wrong in supply chain management as there are so many people involved across functions, organisations and, with globalisation, across cultures.

Earlier this year I was interviewed on this by relationship coach Barbara Bradbury.  To listen to the interview podcast click here, then click on the play arrow to listen on-line.